Thank you for choosing TRAILBLAZER SUPPLIES LTD. We hope you are satisfied with your purchase. If you have any questions regarding your order, please review our refund and return policy below.
1. Refund Period
Customers may submit a refund request within 30 days of receiving the item(s).
We may be unable to accept refund requests submitted after this 30-day period.
All refund requests must meet the conditions outlined in this policy.
2. Return Conditions
To qualify for a refund, items must meet the following requirements:
The item must be unused;
The item must remain in its original packaging;
All tags and accessories must be intact;
The item must be free from damage caused by misuse, stains, odors, or signs of washing.
To ensure all customers receive high-quality products, we cannot accept returns of items that have been worn, washed, or damaged through personal use.
3. Faulty or Defective Items
If you receive an item with quality issues or manufacturing defects, please contact us as soon as possible.
Please provide:
Your order number;
A description of the issue;
Clear photographs of the item.
Once a quality issue is confirmed, we will provide one of the following, depending on the circumstances:
A refund;
A replacement item;
Another reasonable solution.
Normal wear and tear, damage resulting from improper care, or damage caused by misuse are not considered quality issues.
4. Refund Process
Upon receiving your refund request, we will review the request and the condition of the item.
Once the refund is approved:
The refund will be issued to the original payment method;
Processing time depends on the policies of your payment provider or bank;
You will receive a notification confirming the refund.
Please note that the time it takes for funds to appear in your account may vary depending on your bank or payment platform.
5. Return Shipping Costs
Unless the item is faulty or defective, the customer is responsible for return shipping costs.
If a quality issue is confirmed, we will handle the return costs on a case-by-case basis.
We recommend using a trackable shipping method for returns, as we do not assume liability for items lost or damaged during transit. 6. Non-Eligible Returns
Refunds may not be available in the following situations:
The refund request is made after the 30-day deadline;
The item has been used, worn, or washed;
Product tags are missing;
The item has been damaged due to customer actions;
Dissatisfaction unrelated to quality (e.g., style preference, discrepancy in color expectations, incorrect size selection).
7. Sale Items and Special Orders
Unless there is a quality issue, sale items, discounted products, or special orders may not be eligible for a refund.
Specific rules as stated on the product purchase page apply.
8. Contact Us (Refunds and Returns)
To request a refund or return, please contact us:
TRAILBLAZER SUPPLIES LTD
Address:
Trailblazer Supplies Ltd 1201b Blackstaff Mill, 81 Springfield Road, Belfast, Northern Ireland, BT12 7AE
Email:
trailblazersupplies@hotmail.com
Phone:
+44 7405 869174
Please include your order details in your email so we can process your request quickly.
TRAILBLAZER SUPPLIES LTD is committed to providing reliable product quality and a satisfying shopping experience. Thank you for your understanding and support.